At 997pak, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from players across Karachi, Lahore, Islamabad, Faisalabad, and beyond — how we use it, who we may share it with, and the rights you hold over your own information. We are committed to transparent, responsible data practices at every touchpoint on the 997pak platform.
997pak recognises and upholds the following data rights for all registered and visiting users of the platform. Full detail is provided in the legal sections below.
You have the right to request a copy of all personal data 997pak holds about you at any time. We will respond to verified access requests within 30 days of receipt. Your data will be provided in a clear, structured format.
If any personal data 997pak holds about you is inaccurate or incomplete, you have the right to request correction. You may update most of your profile data directly from your account settings, or contact support for assistance.
Subject to legal retention obligations (such as anti-money-laundering record-keeping requirements), you may request deletion of your personal data from 997pak's systems. Requests will be reviewed and processed within 30 days.
You may request that 997pak restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved or when you have objected to processing and a decision is pending.
Where processing of your data is based on your consent or contract performance, you may request that 997pak provide your data in a machine-readable format (JSON or CSV) suitable for transfer to another service provider.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, subject to 997pak's assessment of overriding grounds.
This Privacy Policy applies to all users of the 997pak platform, including players based in Karachi, Lahore, Islamabad, Faisalabad, and all other locations. By creating a 997pak account or using the platform as a guest, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the 997pak platform.
The following definitions apply throughout this Privacy Policy:
997pak is an online casino and sports betting platform operated under international gaming licensing oversight. The platform provides cricket betting, live dealer casino games, slot games, and related entertainment services to players in Pakistan and other eligible markets.
997pak acts as the Data Controller for all Personal Data collected through the 997pak Platform. As Data Controller, 997pak is responsible for determining why and how your Personal Data is processed, and for ensuring that processing activities comply with applicable data protection standards.
For all data protection enquiries, you may contact the 997pak Data Protection Officer (DPO) via the contact details provided in Section 16 of this Privacy Policy.
997pak collects Personal Data from users through multiple channels and at various stages of the user relationship. The categories of data collected are as follows:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/NICOP number, gender | Registration, KYC verification |
| Contact Data | Email address, mobile number, city (e.g. Karachi, Lahore) | Registration, account settings |
| Financial Data | JazzCash number, EasyPaisa account, bank account (HBL/UBL/Meezan), Raast ID, transaction history in PKR | Deposit/withdrawal processing |
| KYC Documents | Scanned CNIC/Passport, proof of address, selfie photo | Identity verification process |
| Usage Data | Game history, bet amounts, session duration, login timestamps, device type | Platform activity (automatic) |
| Technical Data | IP address, browser type and version, operating system, screen resolution | Automatic on platform access |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Email/SMS opt-in status, preferred game categories, bonus preferences | Registration, account settings, platform behaviour |
997pak does not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond that strictly required for identity verification purposes under KYC obligations.
997pak uses your Personal Data for the following specific purposes:
997pak processes your Personal Data on one or more of the following legal bases, consistent with internationally recognised data protection principles:
Processing necessary to register your account, process transactions, deliver gaming services, and provide customer support — all of which are required to fulfil our contractual obligations to you as a 997pak user.
Processing required to comply with KYC/AML regulations, responsible gaming obligations, age verification requirements, transaction record-keeping mandates, and responses to lawful regulatory requests.
Processing for fraud detection, platform security, abuse prevention, system analytics, and general platform improvement — where 997pak's legitimate interests are not overridden by your rights and interests.
Processing for direct marketing communications, personalised promotional offers, and non-essential cookies — where you have provided explicit opt-in consent. You may withdraw consent at any time via your account settings or by contacting support.
997pak does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. Your data may be shared in the following limited and controlled circumstances:
997pak does not and will not sell your Personal Data to advertisers, data brokers, or any unaffiliated third party for commercial or marketing purposes. This commitment applies regardless of the value of the data involved.
As an internationally operated gaming platform, 997pak may process or store your Personal Data on servers located outside Pakistan. Where Personal Data is transferred to countries that do not provide an equivalent level of data protection, 997pak will implement appropriate safeguards including:
By using the 997pak Platform, you acknowledge that your data may be processed in these international locations as necessary for the delivery of our services.
997pak retains your Personal Data only for as long as is necessary for the purposes for which it was collected, subject to the following retention schedule:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | AML/KYC legal obligation |
| Financial transaction records (PKR) | 7 years after transaction date | Financial record-keeping obligation |
| KYC documents (CNIC, passport) | 5 years after account closure | Regulatory compliance |
| Game and betting history | 3 years after account closure | Dispute resolution, fraud prevention |
| Support communications | 2 years after last interaction | Legitimate interests |
| Marketing preference records | Until consent withdrawn + 1 year | Consent & legal accountability |
| Technical & log data | 12 months | Security & operational purposes |
Upon expiry of the applicable retention period, your Personal Data will be securely deleted or anonymised such that it can no longer be attributed to you as an individual.
The 997pak Platform uses cookies and similar tracking technologies to deliver and improve its services. The categories of cookies used are as follows:
You can review and manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the 997pak Platform. Note that disabling non-essential cookies will not affect your ability to play games or access your account.
997pak implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction:
Despite these measures, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 997pak will notify affected users and the relevant regulatory authority without undue delay, in accordance with applicable breach notification obligations.
The 997pak Platform is strictly for users who are 21 years of age or older. 997pak does not knowingly collect Personal Data from any person under the age of 21. Age verification is conducted as part of the registration process, and additional KYC documentation may be requested to confirm age at any point.
If 997pak determines that Personal Data has been collected from an individual under 21, the associated account will be immediately suspended, all balances will be frozen pending review, and the collected data will be deleted from our systems as promptly as is operationally possible.
If you believe that a minor has registered on the 997pak Platform or that their personal data has been inadvertently collected, please contact 997pak support immediately via live chat so that we can investigate and take appropriate action without delay.
In addition to the summary provided in the feature cards section above, the following detailed provisions apply to the data rights of all 997pak users:
You may request a copy of all Personal Data 997pak holds about you. Your request must be submitted in writing via email to the 997pak Data Protection Officer. We will respond within 30 days of verifying your identity, providing your data in a structured, commonly used, and machine-readable format where technically feasible.
You may request correction of inaccurate or incomplete Personal Data. Most profile data can be updated directly through your 997pak account settings. For data that cannot be self-corrected (such as KYC documents), contact support with evidence of the accurate information.
You may request deletion of your Personal Data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent and no other legal basis exists; (c) you object to processing and no overriding legitimate grounds exist; or (d) the data has been unlawfully processed. Note that 997pak may retain certain data where required by AML or other legal obligations, as specified in Section 8.
You may request that 997pak restrict processing of your Personal Data while: (a) the accuracy of the data is being verified; (b) processing is unlawful but you do not wish the data to be erased; (c) 997pak no longer needs the data but you require it for legal claims; or (d) you have objected to processing and a decision is pending on whether legitimate grounds override your objection.
Where processing is based on your consent or contract performance and is carried out by automated means, you may request that 997pak provide your Personal Data in JSON or CSV format, or transmit it directly to another controller where technically feasible.
You may object at any time to processing of your Personal Data for direct marketing purposes (with immediate effect), or to processing based on legitimate interests (subject to 997pak demonstrating compelling legitimate grounds that override your interests).
To exercise any of these rights, contact the 997pak Data Protection Officer using the details in Section 16. We will respond within 30 days of receiving and verifying your request.
997pak may send you marketing communications — including promotional offers, bonus alerts, game announcements, and platform updates — via email and SMS, subject to your opt-in preferences.
Opt-in requirement: During registration, you will be asked whether you wish to receive marketing communications. You may also opt in or out at any time via your account settings under "Communication Preferences."
How to opt out: You may withdraw consent to marketing communications at any time by:
Opt-out requests will be processed within 48 hours. Note that even after opting out of marketing communications, you will continue to receive transactional messages related to your account activity, such as deposit confirmations, withdrawal notifications, and security alerts, as these are essential to the operation of your 997pak account.
The 997pak Platform may contain links to third-party websites, game providers, or payment service providers (such as JazzCash, EasyPaisa, or bank portals). When you click on such links, you may be directed to websites operated by entities independent of 997pak.
This Privacy Policy applies only to the 997pak Platform itself. 997pak is not responsible for the privacy practices, data collection activities, or content of any third-party websites or services. We strongly encourage you to review the privacy policies of any third-party services you interact with through the 997pak Platform.
Where 997pak integrates third-party services (such as game studios or payment gateways) directly into the Platform experience, those providers are bound by data processing agreements that require them to handle your data in accordance with standards equivalent to this Privacy Policy. However, once you navigate away from the 997pak Platform to an external website, the external site's privacy policy will govern the handling of your data.
997pak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Where changes are material and affect your rights or how your data is processed, 997pak will provide reasonable advance notice via:
The effective date of the current version of this Privacy Policy is clearly stated at the top of this document. Your continued use of the 997pak Platform following notification of changes constitutes acceptance of the updated Privacy Policy.
If you do not agree with any amendment, you may request closure of your account in accordance with Section 12 of the 997pak Terms & Conditions. Any Real Money Funds in your account at the time of closure will be returned to you, subject to completion of any outstanding KYC or AML checks.
For all enquiries related to this Privacy Policy, to exercise any of your data rights, or to raise a data protection concern, please contact the 997pak Data Protection Officer (DPO):
Please include "Data Protection Request" or "Privacy Enquiry" in the subject line of your email, along with your 997pak account username (if applicable) to expedite processing.
The DPO will acknowledge receipt of your enquiry within 5 business days and will provide a substantive response within 30 days of verifying your identity and the nature of your request.
If you are not satisfied with 997pak's handling of your data protection concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction or in the jurisdiction where 997pak operates under international gaming oversight.
By continuing to use the 997pak Platform, you acknowledge that you have read, understood, and agreed to the data collection, processing, and protection practices described in this Privacy Policy. If you have any questions or concerns about how 997pak handles your Personal Data, please contact the Data Protection Officer using the details provided in Section 16.
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